Smart Solutions for PATIENT COMMUNICATIONS
We provide solutions that elevate the patient’s experience and increase efficiency, productivity and revenue for the healthcare industry — from hospitals to specialized clinics, managed care organizations, physicians’ practices and government associations.
40
Strategic Locations
HIPAA
Strict Compliance
Full Service
Print Marketing
35+
Years Industry Expertise
Our Advantage
- Drastically Decrease No-Show Rates
- Automated Prescription Renewals
- Customized Patient Data Tracking
- Multi-Language HIPAA Compliance
CAGE #7DSL3 | Specialized in Managed Care & Provider Networks
Bridging the
Communication Gap.
Healthcare providers face two major operational hurdles: Staffing shortages & operations overload. We solve these problems with advanced AI digital agents and workflow solutions.
Hybrid AI Agents
Automate patient assistance by handling routine tasks that increase practice productivity while reducing administrative overhead.
HandHolder™
A comprehensive, patient reminder solution that ensures your patients: get to the right place at the right time and are fully prepared for their appointment.
88% of Patients Call
Make appointments, ask for prescription refills, and make payments. We make sure every call gets answered.
Our AI Employee Performs:
- • Handles 70% of routine calls
- • Patients never wait on hold
- • Every Call answered
- • Enhanced Call resolution rates
- • Multiple Language Fluency: English, Spanish, Etc
Patient Communication Flow
Modular solutions to manage every touchpoint—from initial scheduling to secure billing.
Appointment Needed
Patient or physician initiates call for clinical services.
Scheduling
Calls answered by AI for instant appointment scheduling.
Insurance Logic
Automated eligibility and co-pay verification.
Reminders
Omnichannel reminders via text, email, or voice.
MediNav™
Indoor/Outdoor navigation for appointment routes.
AI Scale Engine
Simultaneous call handling and data scanning.
Onsite Intakes
Onsite POS payments and medical history verification.
Virtual Follow-Up
Outbound post-procedure health check calls.
Prescription Renewals
Automated workflows for prescription refills.
Lab Notifications
Immediate notice of critical values via strict protocol.
Auto Claims
Expedited coding and intelligent claims processing.
Patient Surveys
Recording satisfaction via automated multi-channel surveys.
Self-Pay Portal
Click-to-pay secure balance statements.
Collection Logic
Verbal phone pay and secure collection automation.
Flexible Payment
Custom payment plan establishment and rules management.
Practice Enhancement
Smart Source personnel address practice pain points—from missed appointments to outstanding payments—developing strategies that enhance practice efficiency and patient satisfaction ratings.
Patient Outcomes
Tools designed to create the best possible outcomes for patient, hospital, and physician through clear communication.
Managed Care
Extensive experience in production and fulfillment of pre- and post-enrollment materials and patient ID cards.
Preventive Care
Increase member enrollment and manage claim exposure through automated preventive care reminders.
Solution Highlights
Combining established print logistics with cutting-edge AI automation.
Resources & Literature
Click to view downloadable case studies, flowcharts, and technical documentation.